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Utility Bill Auditing

Utility invoices are among the most complex documents a business receives, and they are wrong more often than most organizations realize. Rates get misapplied, tariffs change without the account being reclassified, taxes get charged to tax-exempt entities, meters get misread, and services that were disconnected years ago keep billing. A small monthly error compounded over several years becomes a significant overpayment, and because the charge looks the same every month, nothing about it looks unusual.

Utility bill auditing is a forensic review of your historical invoices to find those errors, recover the money, and correct the billing going forward. Priority Power, along with our expert partners, manage the process across electricity, natural gas, telecommunications, and water and sewer accounts.

Most clients come to us for this after their supply costs are already optimized. It finds savings in a place where procurement cannot reach, not the price you pay for energy, but whether you were billed correctly for it.

No cost to audit. No change to your service. No work for your team beyond sending us a bill.

What We Audit

The review covers every line on the invoice, not just the rate.

  • Rate and Tariff Classification
  • Revenue and Sales Taxes
  • Demand Charges
  • Fuel and Purchased Power Adjustments
  • Surcharges and Riders
  • Usage Anomalies
  • Reactive Power and Power Factor Charges
  • Duplicate Billing
  • Meter Reading Errors
  • Administrative and Account Errors
  • Contract and Pricing Arrangements
  • Miscalculated or Misapplied Credits

Services covered: electricity, natural gas, telecommunications (landline, wireless, internet and cable) and water and sewer.

What It Costs

Nothing, unless we find something.

The engagement is fully contingency-based. If the audit produces no refunds, credits or reductions, there is no fee. Where money is recovered, the refund is.

There is no retainer, no hourly billing and no cost to find out whether you have a claim.

Who It Is For

Any organization is spending meaningfully on utilities across multiple accounts or location, the more accounts and the more complex the billing, the more likely an error is sitting in it. Our recoveries have come from manufacturers, healthcare systems, universities and school districts, municipalities, hospitality groups, commercial real estate portfolios and non-profits.

Tax-exempt organizations are frequently the best candidates of all, because exemption status is so often missed at the account level.

Proof

  • $20,000

    Total Savings

    New York
    Nonprofit

    A utility audit uncovered more than $20,000 in overcharges, roughly 10% of its total annual utility spend.

  • $52,000

    Returned

    Connecticut
    Town

    Returned from a single audited telecom account, along with a reduction in the town’s ongoing monthly charges.

  • $25,000

    Recovered

    Illinois
    Village

    Recovered across electric and telecommunications accounts, with the funds returned to the public fund.

  • Over $60,000

    Total Savings

    Texas Property
    Management Company

    Over $60,000 in total savings across electricity sales tax and telecommunications accounts.

How the Process Works

1.
You Share Your Bills

You send one recent invoice per account, along with a signed Letter of Authorization allowing us to review your billing history with the utilities.

2.
We Audit Your Accounts

Proprietary auditing software analyzes up to eight years of billing history against the applicable tariffs, rate schedules and supplier agreements for each account.

3.
We Handle the Claims

Findings are documented and filed with the utilities and carriers on your behalf. We handle the claims, the follow-up and the negotiation.

4.
You Receive the Savings

Refunds and credits are issued directly to you, and incorrect rates and charges are corrected so the savings continue on future invoices.

You will have an estimate of your potential recovery within four to eight weeks. Providing online access to your utility accounts is optional, but it can accelerate the audit.

Getting Started Is Simple

Three steps. The first one takes about five minutes.

  1. Send Your Bills

    One recent invoice per account, all pages, front and back. Include any third-party supply or wireless agreements.

  2. We Audit

    We review up to seven years of billing history and give you an estimate of your potential recovery.

  3. We Recover

    We file and manage the claims with your utilities and carriers. Refunds come directly to you, and incorrect charges are corrected going forward.

Why Priority Power

We already hold your energy data. We know your rate structures, your supply agreements and your account history, which means we know what the invoices should say before we look at what they do say, and we manage the process end to end so the audit does not become another project for your team.

Talk to Our Team

Utility Bill Auditing: Frequently Asked Questions

A forensic review of your historical utility invoices to identify billing errors. It checks each charge against the tariff, rate schedule and contract that should apply to your account: rate classification, demand charges, taxes, surcharges, meter readings, credits and administrative errors. Where an error is found, we pursue a refund for the overpayment and correct the billing going forward.

 Up to eight years of billing history, though the recoverable period varies by state, utility and service type. We pursue the maximum refund allowable by law in your jurisdiction.

The engagement is contingency-based: if no refunds, credits or reductions are found, there is no fee. Where money is recovered, the refund is shared.

One recent invoice per account, with all pages included, and a signed Letter of Authorization allowing us to act as your utility agent. If any portion of your service is contracted with a third-party supplier, we will need that agreement as well. Non-profits should include their tax exemption certificate. Online account access is optional and can accelerate the audit by around three months.

You will have an estimate of your potential recovery within four to eight weeks. The claims process with the utilities runs longer and varies by carrier and jurisdiction.

No. The audit is a review of billing accuracy. It does not change your supplier, your service or your contracted supply rate, it corrects what you are charged against them.

Utility management platforms are built to allocate, track and report on spending. They confirm that a bill was received and paid; they do not check whether the rate, tariff and taxes applied to it were correct in the first place. The two are complementary, the audit is the accuracy layer.

Then you pay nothing. There is no fee for the audit itself under any circumstance.

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Priority Power® is the energy partner delivering the systems, expertise, and execution required to power enterprise growth. Through our integrated multi-service offering spanning strategy, supply, infrastructure, and operations, we develop and operate mission-critical energy solutions for organizations navigating today’s complex energy landscape. From greenfield to gigawatt to grid, we make power possible at the scale and speed of ambitious growth demands, meeting the needs of an energy-driven future.

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